Testimonials

Kirstin and Bryan were recommended to me in 2017 as my business approached a period of extensive, complicated and bespoke insurance needs. I was not familiar with the LML Insurance Group, but I can honestly say that the past year has been ‘insurance heaven’! Both Kirstin and Bryan are extremely knowledgeable and experienced. They have saved my business thousands of dollars while increasing the scope and coverage of all my insurances. I really couldn’t be happier! In fact, I have now moved all my personal insurance needs to Kirstin and Byran’s exceptional business. Nothing is ever too much to ask their level of organization, professionalism and timeliness is like nothing I have ever experienced. When it was too much for a large, popular insurer (that I have been with for 11 years) to send me a cover note for my vehicle, I turned to Bryan. He was in transit at an airport and managed to send me a quote and cover note within an hour! Of course, it’s relatively easy to sell insurance to someone but the real problems come when it’s claim time; but not when Kirstin and Bryan are your brokers! Even when making a recent travel insurance claim, there was minimal paperwork and effort on my behalf because LML ensured our claim was handled quickly and efficiently. I cannot recommend Kirstin and Bryan from LML Insurance Group enough. If you want total piece of mind that your insurance needs are met, and at the best possible price and coverage, teaming up with them is an absolute must. Sharon - Safety Workwear

My name is Alan, I am the Managing Director of a trailer sales and rentals company. We have enjoyed the services of LML Insurance brokers to attend to all of our business and Private insurances for many years. Their level of service and efficiency is always of a high standard and I am happy to recommend their services to any future potential clients. Alan - Trailer Sales and Hire

The first point I must say is, at last we have a proactive broker who is there to assist, help and provide advice long after you have signed on the dotted line and given them your business. My dealings with Kirstin and Bryan have been a pleasure and they show genuine concern in regard to ensuring we get the right policy that suits our business model for all aspects of our business, be it, Workers Compensation, public liability, professional indemnity and vehicle insurance. At all times their approach, contact and actioning have been totally professional. I have been very impressed with their technical knowledge of the insurance industry and what is required. Their application is second to none and when we have had the need to lodge a claim they have been there all the way with issues resolved speedily, professionally and more important with ownership as if the claim was their personal claim. As a company we have invested approximately 4-5 million dollars in insurances over the last ten years and we have never received the support and customer service given by Kirstin and Bryan. The biggest praise I can bestow is that I have been that impressed by the delivery and caring that I have moved all my personal vehicles and homes over to be looked after by them. The two of them are an asset to LML and it is a pleasure dealing with them. Paul - Security Services

My husband and I were recommended to Bryan and Kirstin and they did not disappoint. They are both extremely professional, easy to communicate with and on the ball! They had all our insurance’s updated and refinanced at a lower rate within days. We even got all our compliance certificates emailed to us immediately and did not have to ask for a copy of them as we have had to do in the past. We Cannot recommend Bryan and Kirstin’s service highly enough, they are just fantastic to deal with, and are looking after you The Customer, what a breathe of fresh air. Steve and Janet - Machinery Equipment and Sales

Bryan and Kirstin have been looking after our family, investment and business insurance for 10 years. The service they provide is friendly and efficient and they are always available to answer questions related to our insurance. As an example, when I had a car accident late one afternoon, I rang Bryan and he was there to help me through the process including tow truck hire, hire car the next day and also ensuring I got the best possible insurance outcome. I happily refer them to family, friends and business associates as they always go the extra mile. Rob - Agriculture

I have known Kirstin and Bryan for many years and have always put my trust in their very professional service. I highly recommend their broker service. Originally they provided cover for our suburban property and contents as well other elements such as our caravan; and when Sharon and I moved to our current farming property they naturally became our first “check-in” to make sure we had the right coverage for the house, sheds, machinery, fences, water tanks… I’m sure you get the picture. They even provided the construction insurance cover for the second house which has now been built on the block. The coverage provided was fully comprehensive which is difficult to achieve in a bushfire prone area and more importantly it was cost effective and great value for money, particularly when we took the option of a payment plan to optimise the cash flow. Kristin and Bryan are great people and have become firm friends which says a lot. I know very few people where a business relationship has turned into a lifelong friendship. It was my privilege to conduct their wedding ceremony. I look forward to our continuing collaboration and friendship. Malcolm - Farming

Kirstin and Bryan look after all of our trade credit and general insurance needs. We know that they will provide us with the best prices available, but more importantly we trust them to provide us with excellent advice regarding all aspects of insurance. They’re always available and respond quickly, and I’ve been pleased to recommend them to others in our industry on multiple occasions. Penelope - Explosives Industry